Privacy Policy

Overview

This Privacy Policy applies to all FinMentra products, websites, and related services ("Service"). By accessing or using the Service, you acknowledge that you have read and understood this policy. If you do not agree with any part of this policy, please discontinue use of the Service immediately.

We reserve the right to update this policy at any time. Continued use of the Service after any changes constitutes your acceptance of the revised policy. It is your responsibility to review this policy periodically.

Information We Collect

When you use the Service, we may collect the following:

• Your name and email address when you register for an account
• Your study activity, progress, scores, and achievements within the app
• If you use the AI Interview feature: the CV text and job description you provide, your typed or spoken answers (during a live voice interview your voice is streamed to Google's Gemini service, which returns the interviewer's spoken reply and a text transcript), interview transcripts, and the scores and reports generated from them. We never store audio recordings (see "AI Interview" below)
• Basic technical information such as device type, browser, and general location
• In our iOS and Android apps, for free users only: advertising-related information collected by Google AdMob, such as your device's advertising identifier, approximate (coarse) location, ad interaction data, and diagnostic data (see "Advertising in the Apps" below)
• If you register via a third-party login provider, we receive only the minimum information that provider shares with us, typically your name and email address

We collect only what is reasonably necessary to operate and improve the Service. You are not required to provide any information beyond what is needed to create an account.

How We Use Your Information

We use your information to:

• Operate, maintain, and improve the Service
• Save and sync your learning progress across devices
• Send essential account-related notifications
• Detect and prevent misuse, fraud, or security issues
• Comply with applicable laws and regulations in the UAE and other jurisdictions

We do not use your personal information for any purpose beyond what is described above without your explicit consent.

We Do Not Sell Your Data

We do not sell, rent, or trade your personal information. Our website (finmentra.com in a web browser) does not display advertising. In our iOS and Android apps, free users may be shown ads served by Google AdMob, as described in "Advertising in the Apps" below. Users of FinMentra Pro do not see ads.

Advertising in the Apps

In the FinMentra iOS and Android apps, free users can watch a short rewarded video ad to unlock content or extra practice, and may see banner ads on some screens. These ads are provided by Google AdMob (Google LLC). FinMentra Pro subscribers do not see ads. The website does not show ads.

To serve and measure ads, Google AdMob and its partners may collect and use your device's advertising identifier, approximate (coarse) location, device and app information, ad interaction data, and diagnostic data. They may use this data to show you personalised ads and to measure ad performance. We do not give AdMob your name, email address, or study progress.

• iOS: we ask for your permission through Apple's App Tracking Transparency prompt before using your advertising identifier for tracking. You can change this at any time in Settings → Privacy & Security → Tracking.
• Android: you can reset or delete your advertising ID, or opt out of ads personalisation, in Settings → Privacy → Ads (the exact path depends on your device).
• Consent: where required by law (for example in the European Economic Area and the UK), we show a consent message so you can choose how your data is used for ads.

For how Google uses data in apps that use its services, see policies.google.com/technologies/partner-sites and Google's Privacy Policy at policies.google.com/privacy. You can avoid ads entirely by subscribing to FinMentra Pro.

Payment & Financial Data

All payment transactions for FinMentra Pro subscriptions are processed through certified third-party payment providers. On our website and Android app, payments are handled by Stripe, a PCI DSS Level 1 certified payment processor. On iOS, subscriptions are processed through Apple's In-App Purchase system in accordance with the App Store's terms.

FinMentra does not at any point access, transmit, or store your card number, CVV, expiry date, or any other sensitive financial credentials. Your payment details are handled entirely within the payment provider's secure, certified environment and are never transmitted to or stored on FinMentra's servers.

The only payment-related information we retain is your subscription status (active or inactive) solely for the purpose of granting or revoking access to Pro features.

Third-Party Services

To operate the Service, we engage the following categories of trusted third-party service providers, each bound by confidentiality obligations. Except for advertising (described above), they are not permitted to use your information for their own purposes:

• Authentication & Account Storage: Supabase (used to securely store your account credentials, study progress, and preferences)
• Payment Processing: Stripe (for web and Android subscriptions) and Apple (for iOS App Store subscriptions)
• AI Explanations and AI Interviews: Anthropic (used to generate practice-question explanations, interviewer replies, CV reviews and interview scores)
• Interviewer Voice Samples: Google Cloud Text-to-Speech (plays the short "Play sample" voice clips; it receives only a fixed sample sentence, not your identity)
• Live voice interview: Google Gemini (Live API). During a live interview your microphone audio is streamed from your device directly to Google, which listens, replies in a synthetic voice and returns a text transcript. We do not store or receive the audio; we keep only the transcript and scores
• Push Notifications: Firebase Cloud Messaging (used to send you app updates and reminders)
• Hosting & Delivery: Vercel (used to serve the FinMentra website and application)
• Advertising (iOS and Android apps, free users only): Google AdMob (used to show rewarded and banner ads; see "Advertising in the Apps")

Only the minimum information necessary is shared with each provider. Apart from Google AdMob in the apps, we do not share your data with these providers for advertising or marketing purposes.

We are not responsible for the privacy practices of any third-party websites or services that may be linked to or from our platform. Accessing those links is at your own risk and subject to their respective privacy policies.

Data Security

We apply reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or loss. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights Under UAE Law

Under UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL), you have the right to:

• Access a copy of the personal data we hold about you
• Request correction of any inaccurate information
• Request deletion of your account and associated personal data
• Withdraw your consent to data processing at any time

To exercise any of these rights, contact us at support@finmentra.com. We will respond within a reasonable timeframe. We reserve the right to decline requests that cannot be authenticated or that conflict with applicable legal obligations.

Cookies

We use essential cookies only, strictly necessary to keep you logged in and remember your basic preferences. Our website does not use advertising or third-party tracking cookies. (Advertising in the mobile apps is described in "Advertising in the Apps" above.) You may disable cookies through your browser settings, though this may affect certain features of the Service.

Children and Minors

The Service is intended for users aged 16 and above. We do not knowingly collect personal data from anyone under the age of 16. If we become aware that a minor has provided us with personal information, we will delete it promptly. We accept no liability for any false declaration of age made during registration.

Limitation of Liability

FinMentra and its owners, operators, employees, and affiliates shall not be held liable for any direct, indirect, incidental, or consequential damages arising from:

• Your use of or inability to use the Service
• Any data breach or security incident beyond our reasonable control
• Reliance on any educational content provided through the Service
• Actions of third-party service providers engaged to support the Service
• Any interruption, suspension, or discontinuation of the Service

Your use of the Service is entirely at your own risk. The Service is provided on an "as is" and "as available" basis without warranties of any kind.

AI Interview

The AI Interview feature (Quick Drill, CV Deep Dive and Live Interview) is practice only. Questions, replies, feedback and scores are generated by artificial intelligence, may be inaccurate or incomplete, and are not professional, career or hiring advice. FinMentra is not responsible for any decision, job outcome or loss resulting from their use.

• Sign-in required: interview results are linked to your account.
• Voice: during a live interview your microphone stays on and your voice is streamed securely from your device to Google's Gemini Live service, which produces the interviewer's spoken replies and a text transcript. FinMentra does not receive or store the audio. We keep the transcript and scores only to build your report, and you can delete them any time in My progress. The microphone is used only while a live interview is running.
• What we keep: your CV text (only to build your report), interview transcripts, scores and reports, and drill history, so you can see your progress.
• Delete my data: you can delete all of the above at any time using the "Delete my interview data" button in My progress inside the AI Interview section. Your interview credit balance and credit history are kept, because they contain no CV or interview content and are needed to keep balances and the one-time free chat accurate. Deleting your whole account removes everything, as described under "Data Retention".
• Free chat: each account receives one free 1-minute chat. Further interviews use interview credits.

Data Retention

We retain your personal data for as long as your account remains active. Upon account deletion, your personal data will be removed within 30 days, except where retention is required by applicable law or for the resolution of disputes.

Changes to This Policy

We may revise this Privacy Policy at any time without prior notice. Material changes will be communicated via email or in-app notification where reasonably practicable. Your continued use of the Service after any revision constitutes your acceptance of the updated terms. We encourage you to review this page periodically.