Privacy Policy

Overview

This Privacy Policy applies to all FinMentra products, websites, and related services ("Service"). By accessing or using the Service, you acknowledge that you have read and understood this policy. If you do not agree with any part of this policy, please discontinue use of the Service immediately.

We reserve the right to update this policy at any time. Continued use of the Service after any changes constitutes your acceptance of the revised policy. It is your responsibility to review this policy periodically.

Information We Collect

When you use the Service, we may collect the following:

• Your name and email address when you register for an account
• Your study activity, progress, scores, and achievements within the app
• Basic technical information such as device type, browser, and general location
• If you register via a third-party login provider, we receive only the minimum information that provider shares with us, typically your name and email address

We collect only what is reasonably necessary to operate and improve the Service. You are not required to provide any information beyond what is needed to create an account.

How We Use Your Information

We use your information to:

• Operate, maintain, and improve the Service
• Save and sync your learning progress across devices
• Send essential account-related notifications
• Detect and prevent misuse, fraud, or security issues
• Comply with applicable laws and regulations in the UAE and other jurisdictions

We do not use your personal information for any purpose beyond what is described above without your explicit consent.

We Do Not Sell Your Data

We do not sell, rent, trade, or otherwise transfer your personal information to third parties for commercial or marketing purposes. FinMentra does not display third-party advertising and does not work with advertising networks.

Third-Party Services

To operate the Service, we may engage trusted third-party service providers for functions such as data storage, authentication, and analytics. These providers are bound by confidentiality obligations and are not permitted to use your information for their own purposes.

We are not responsible for the privacy practices of any third-party websites or services that may be linked to or from our platform. Accessing those links is at your own risk and subject to their respective privacy policies.

Data Security

We apply reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or loss. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights Under UAE Law

Under UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL), you have the right to:

• Access a copy of the personal data we hold about you
• Request correction of any inaccurate information
• Request deletion of your account and associated personal data
• Withdraw your consent to data processing at any time

To exercise any of these rights, contact us at support@finmentra.com. We will respond within a reasonable timeframe. We reserve the right to decline requests that cannot be authenticated or that conflict with applicable legal obligations.

Cookies

We use essential cookies only, strictly necessary to keep you logged in and remember your basic preferences. We do not use advertising, behavioural, or third-party tracking cookies. You may disable cookies through your browser settings, though this may affect certain features of the Service.

Children and Minors

The Service is intended for users aged 16 and above. We do not knowingly collect personal data from anyone under the age of 16. If we become aware that a minor has provided us with personal information, we will delete it promptly. We accept no liability for any false declaration of age made during registration.

Limitation of Liability

FinMentra and its owners, operators, employees, and affiliates shall not be held liable for any direct, indirect, incidental, or consequential damages arising from:

• Your use of or inability to use the Service
• Any data breach or security incident beyond our reasonable control
• Reliance on any educational content provided through the Service
• Actions of third-party service providers engaged to support the Service
• Any interruption, suspension, or discontinuation of the Service

Your use of the Service is entirely at your own risk. The Service is provided on an "as is" and "as available" basis without warranties of any kind.

Data Retention

We retain your personal data for as long as your account remains active. Upon account deletion, your personal data will be removed within 30 days, except where retention is required by applicable law or for the resolution of disputes.

Changes to This Policy

We may revise this Privacy Policy at any time without prior notice. Material changes will be communicated via email or in-app notification where reasonably practicable. Your continued use of the Service after any revision constitutes your acceptance of the updated terms. We encourage you to review this page periodically.